Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so, provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we unfortunately cannot offer you a refund.
The following criteria must be met to qualify for a refund:
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right to not issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
In order to return an order, you must contact us first.
Returns can be mailed to:
Berger und Grützner GbR
You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you have any questions, concerns or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on July 7, 2022